A Custom Issue Field can be removed from your list of active fields in 2 ways: it can be archived, and then after it is archived, it can be deleted. Archiving a Custom Issue Field will remove the fiel...
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How do I remove the arrow and drop-down from the app selection screen in my Web Support Portal?
DEPRECATION NOTICE Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools. However, we co...
How do I remove the ‘Log in’ link at the bottom of my web support portal?
DEPRECATION NOTICE Help Center 2.0 — scheduled for release May 11, 2021 — does not show any Log in link under your web support portal. Instead, after you upgrade to Help Center...
How do I edit or remove an existing Smart View?
To edit or remove an existing Smart View, navigate to the Issues page, click the title of the Smart View you wish to edit or remove as listed under the ‘My Smart Views’ header, then click ...
How do I remove an Agent, and what will happen to their Issues if I do?
Please note: when removing a team member, you permanently delete the history of their support KPIs (Key Performance Indicators). Proceed with caution. Only Admins of a Helpshift account may delete tea...
How do I delete an Issue?
Once Issues are completed, you can mark such Issues as ‘Resolved’. Issues marked as ‘Resolved’ will not be deleted, and Issue data will remain in Helpshift’s servers in case is needed at a l...