In Helpshift Analytics, the Contact Rate is calculated by the following formula: [(issues reported #, divided by MAU #) multiplied by 100] As an example, imagine your app has 2 users: Day 1: Only User...
In Helpshift Analytics, the Contact Rate is calculated by the following formula: [(issues reported #, divided by MAU #) multiplied by 100] As an example, imagine your app has 2 users: Day 1: Only User...