We understand that personal digital privacy is important to you and your end users. You can use many of our existing features to handle and address inquiries from your end users related to the privacy...
private
What are Private Notes & Mentions, and how do they work?
Private Notes are internal notes that an Agent/Admin can add to an Issue. Private Notes are not visible to your end users, and are added in-line within the messages. This feature is particularly helpf...