You may come across scenarios where the user attaches objectionable content in the screenshots, and it becomes a COPPA concern. The enableFullPrivacy flag will help prevent you from collecting such co...
privacy
What tools does Helpshift provide to assist me with my COPPA compliance efforts?
The materials available on this page are for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any partic...
How do I use Nicknames to protect Agent privacy?
If you have concerns about showing Agent names under certain circumstances, you can use Nicknames. These shield the Agent’s real name from the user by providing a pseudonym that differs from the...