Notification channels allow app developers to group different types of app notifications that their apps typically send to users into “channels”. This gives the end user the ability to modify sett...
notification
Why does the badge count for new in-app messages say “1,” even when there is more than one new message?
We always send the badge count as 1 by default. We do this because we don’t want to override the badge count of your app. You will need to work with your developer to complete the steps below to...
How do I set up a password for iOS Push Notification .p12 certificate?
Retrieve your certificate and download it: Set up keychain access: Once you’ve downloaded the Push Certificate from “Apple Developer Member Centre”, double click to open the certific...
Why don’t I see push notifications on Android when the app is backgrounded?
Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, ...
Why are my Android push notifications not working?
If you’re having issues with your Android push notifications, please review the following troubleshooting points. NOTE: Android push notifications behave differently than iOS push notifications when...
Why are my iOS push notifications not working?
If you are encountering difficulty with iOS push notifications, please review the following: First, review our developer documentation for configuring push notifications via Helpshift for iOS against ...
How are notifications handled by the Mac SDK?
Helpshift’s MacOS SDK does not support push notifications. Rather, it uses local notifications to inform users when an Agent has replied to a conversation. Since these notifications are local to...
We’re not receiving notifications or recovery instructions by email, why?
If this is a member account, please reach out to our support team via our contact page so we can check our 3rd party mailing system’s suppression list (Mailgun). In order to put prevention meas...
How do Live Notifications lead to mandatory page refresh?
At times, you’ll see a refresh bar appear on your screen: Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time: The counts for S...
What are Live Notifications?
Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time: The counts for Smart Views The Issues list, updating the feed with new Issue...
How do I turn off Growl Notification sounds?
To turn off Growl Notifications altogether, navigate to Account Settings under your profile icon in the bottom left corner. Disabling Growls will turn off the sounds that go with it. As an additional ...
What are Growl Notifications, and when do they appear?
A Growl Notification is a Live Notification that appears when an Issue is assigned to your or when the tags of an Issue assigned to you are updated. To activate Growl Notifications, navigate to your u...