nickname

How do I use Nicknames to protect Agent privacy?

If you have concerns about showing Agent names under certain circumstances, you can use Nicknames. These shield the Agent’s real name from the user by providing a pseudonym that differs from the...

How do I edit an app’s nickname?

On the Helpshift toolbar, click Settings. In the navigation pane, scroll to the APP SETTINGS area. Then, click the name of whichever container app you plan to change. The App Settings page opens. In t...

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