This type of error is often caused by incorrect API keys or an incorrect App ID. Please review the following documentation to confirm that you have correctly set up the showFAQ API. For more general i...
network
What does the message ‘Network connectivity lost, please refresh’ mean, and how does it impact my work?
If you see this message appear, it means we detected a loss in connectivity for a brief period. In most cases, the ‘connecting’ icon disappears automatically, which means that your Helpshi...
What does the ‘connecting’ icon mean, and what should I do if I see it frequently?
The ‘connecting’ icon indicates that your Helpshift Dashboard is attempting to reconnect to the Helpshift live update servers after a period of disconnection. This event can happen even if...