Breadcrumbs allow you to track events or end user actions, such as what an end user was doing in your app before they started a new conversation. When enabled, these breadcrumbs can be reviewed within...
metadata
What’s the difference between Metadata, Custom Issue Fields, and tags?
Metadata, Custom Issue Fields, and tags are different ways to represent data in Helpshift. Each of these data types has different functions which you should consider when planning your workflow. Metad...
How do I migrate to using Custom Issue Fields when I already have metadata and tags?
Metadata and Custom Issue Fields Metadata is information about your user that is collected from their device by our SDK out-of-the-box, including your end user’s OS type, app version, device type, a...
What is Custom Data, and how do I set it up?
You will notice a section titled ‘Custom Data’ in your metadata tab for in-app Issues. Custom Data is data that is unique to your app that is not collected by default that your developers can conf...
What are HS-Tags?
HS-Tags are unique values that can be configured and paired with tags in the Dashboard to be automatically applied to new Issues when metadata or Custom Data thresholds are met. These tags appear in ...
Where can I view the device information and metadata associated with each Issue?
Device information associated with Issues can be found within the ‘Metadata’ tab at the top of the Issue details page. This section contains device and OS information, as well as any debug...
When does device info and other metadata get refreshed/updated?
When an in-app user submits a new Issue, any metadata that the developers have set up is pulled in with the Issue. If any of the information changes while the Issue is open, such as if the end user up...