manage

Where do I manage Queues?

You can manage existing Queues and create new Queues by navigating to Settings, then selecting ‘Queues’ under the ‘Workflows’ category. On this page you will see a list of any existing Queues ...

Guide: Managing Your Team

Helpshift is designed to support any support team, regardless of size or structure. We provide the functionality to organize your team via Agent Groups, assign different role types to structure your t...