iOS

v6.2.0 Sept/Oct 2017 SDKs

We would like to note a number of things for you to speak to your developer about when upgrading to our latest SDKs, v6.2.0 for both Android and iOS. Deprecation of Automatic App Review Requests As a...

How do I request App Store reviews from iOS users?

With the release of iOS 11, Apple has made a change to their policy on automatically requesting app reviews and ratings from end users. This has a direct impact on the way that review requests are mad...

What strings in the Helpshift SDK can I customize?

You can customize almost all of the strings in the Helpshift SDK from the HelpshiftLocalizable.strings (iOS) and hs_strings.xml (Android) file with additional internationalization options. More inform...

What are debug logs and how do I use them?

Debug logs are system-generated logs that are sent to your Dashboard along with every new conversation. They only appear if your developers have configured them in the SDK for a given game/app version...

Why aren’t Campaigns available for my app?

You may see the following error message on the Campaigns page of your app, despite having it enabled for your domain: You may also be attempting to create a Campaign, and be unable to select the iOS o...

Why are my iOS push notifications not working?

If you are encountering difficulty with iOS push notifications, please review the following: First, review our developer documentation for configuring push notifications via Helpshift for iOS against ...

How do I find my Review URL for iOS & Android?

Please note: your review URLs must initially be added by a member of your team and are not automatically generated. To access your Review URL to invite web users to review your app, proceed as follows...

How do I deep link to an FAQ from within the app?

If you would like to link a user to an FAQ and have it open within the app, you can use deep linking. Deep linking is the use of a hyperlink that links to a specific, generally searchable or indexed, ...

How do I set up FAQs for different apps?

To set up FAQs for different apps, you will first have to add your new app in Helpshift. To do so, please see How do I add my app in Helpshift? Once you’ve added your app, navigate to the FAQs p...