insert FAQ

What are Quick Replies, and how do I use them?

Quick Replies are templated messages that Agents can easily search for and use to reply to end users. These messages include greetings, frequently asked questions, signatures, and more. Agents can eas...

How do I create & manage Quick Replies?

Admins and Supervisors (when granted permission by Admins) can create and manage Quick Replies for Agents to use, and folders to organize them. To create new Quick Replies, navigate to Settings > W...

How do I delete Quick Replies & folders?

To delete Quick Replies and folders, navigate to Settings > Workflows > Quick Replies. To delete a folder, click the trash can icon which appears to the right of the folder name when the folder ...

What are Issue Tags, and how do I use them?

An Issue Tag is a tag that can be added to an FAQ article being used as a Predefined Answer to help organize Issues responded to with this answer. For example, if your FAQ article “How do I logi...