When you turn off web visibility for an FAQ, those FAQs will no longer appear when ‘Web’ is selected from the platform drop-down in the Web Support Portal. However, if the FAQ is published and vis...
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How do I reorder / hide apps & platforms in my Web Support Portal?
Admins can change the order in which Apps are shown in the App drop-down in the Web Support Portal. If you are an Admin, navigate to Settings > Support Settings > Web Support Portal. Under Web S...
Can I hide or customize my Web Support Portal’s ‘Contact Us’ button?
You can change the look and feel of your Web Support Portal contact us button, change its position on the page, or even hide it completely if you want. Our developer documentation explains in detail h...
How do I customize my Web Support Portal?
You can customize your Web Support Portal with your own CSS by navigating to the Settings page. Select ‘Web Support Portal’ under Support Settings. On this page, click the ‘Customize...
How do I hide my FAQs entirely?
To hide an FAQ Section from your Web Portal or app, you’ll need to unpublish all of the FAQs in that Section, or edit their visibility on the different platforms. If you want to temporarily r...