The purpose of this guide is to walk existing Helpshift + Power BI users through best practices for reviewing for the data available on each report in the Power BI dashboard. If you are a Helpshift us...
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Guide: Power BI 101
This guide is for first time users of Power BI who have already activated and installed Power BI. If you have Power BI activated but have not yet set it up yet, please see our FAQ How do I install Po...
How do I use Smart Views & Automations to filter email Issues by app, platform, or language?
Email Issues by nature come with no data aside from the email address of the sender and the text in the message. You can complete the steps below to effectively categorize and organize email Issues us...
How do I use Smart Views to filter web Issues by app, platform, or language?
You may notice when creating a Smart View for web Issues that if you select either Email or Web as a Platform when creating a Smart View, the drop-down to select specific apps or languages will be dis...
How do I use the Saved Search feature?
You can save Advanced Searches to quickly and easily re-use when working out of the My Open Issues or All Issues Smart Views, or any other Smart View you have access to. This prevents you from having ...
What is Advanced Search, and how do I use it?
Advanced Search allows you to find Issues based on various data points available in your Dashboard. You can define an Advanced Search formula, aka a statement, that mimics a sentence structure. These ...
How can I filter my Issues by language?
Your developer can configure your app to detect device languages so that this metadata is captured for new Issues. Please have them review our developer documentation on setting SDK languages for iOS ...