export

How do I export Helpshift Analytics data?

To export Helpshift Analytics data, navigate to the Helpshift Analytics page. Next, navigate to the page you wish to export data for using the drop-downs in the left navigation. On this page, click th...

Why am I having issues with my CSV file?

When attempting to bulk update FAQs, there are several different error messages that may appear during the process. Some universal steps to avoid encountering any of these types of errors are as foll...

How do I import FAQs?

To import your FAQs after you’ve bulk edited them via CSV, navigate to the FAQs section, select the Settings gear next to the New FAQ button, then click ‘Update FAQs via CSV Upload’....

How do I bulk edit/update FAQs?

The first step to bulk updating your FAQs is to export the ones you’d like to update as a CSV or HTML file. To learn how, see How do I export FAQs? As a note, you cannot use CSV/HTML to create F...

How do I export FAQs?

You can export FAQs as a CSV or HTML file. To do so, navigate to the FAQs section, click the Settings gear to the right of ‘New FAQ’, then select ‘Export as CSV for [appname]’ ...