While Helpshift doesn’t offer an in-house error/crash logging plugin, our customers have had success with a number of external tools, including: Crittercism Mixpanel Hockeyapp Crashlytics Sentry...
error
Why do I get a pngcrush/”not a PNG file” error when compiling my iOS Unity app?
This error results from a known issue on Unity’s end. The solution for this error is to de-select iOS from the file inspector for any assets used by Android. You can read more about this issue a...
What does the error “Location manager was created on a dispatch queue executing on a thread other than the main thread” on iOS mean?
This error is just a warning and can safely be ignored. It won’t cause any performance issues in your app. For context, Helpshift uses the location manager to get the current location of the dev...
Why is my iOS app throwing a “network connection” error message when users try to load FAQs?
This type of error is often caused by incorrect API keys or an incorrect App ID. Please review the following documentation to confirm that you have correctly set up the showFAQ API. For more general i...
Why am I getting an “InstallException” error when calling Core.install on Android?
You may see the following exception when calling Core.install: Error:(54, 21) error: unreported exception InstallException; must be caught or declared to be thrown This is a reminder to ensure compile...