email

End User Attachments and Restricting File Types

Helpshift Whitelist of File types You can allow end users to send images and other types of rich media files to agents. Below are the different types of files that end users can upload. If an end use...

How do I manage email spam in my Dashboard?

Helpshift uses Mailgun to identify and filter the vast majority of email spam that is sent to your Dashboard on a daily basis. However, spammers frequently change their tactics and email addresses to ...

How do I change my account email?

To change your email address for your account, you’ll first need to invite a new member with that new email address. To add a new member, navigate to Settings > Organization > Teams, then ...

Guide: Web & Email Support

In addition to in-app support, offering web and email support channels allows you to provide a comprehensive customer support experience. A robust Web Support Portal filled with categories and FAQs em...

What is email branding, and how do I set it up?

Email Branding allows you to gracefully represent multiple app or company brands via different email templates. As an example, let’s say your company, Demo, Inc, has two apps, DemoLand and DemoWorld...

How do I block an email address in Helpshift?

At times it may be necessary to block individual users from continuing to contact your support team. This process can also be used to block spam email senders. To block a user who reached out via emai...