custom issue

Helpshift is designed to provide your support team with valuable data about your end users to help resolve their inquiries. The types of data available and how they can be used within your workflows a...

Please note: you can add a text or drop-down Custom Issue Field to your contact form. You can add Custom Issue Fields to your contact us form by navigating to Settings > App Settings > select yo...

Allowing your Agents to edit a Custom Issue Field grants them the ability to update the label, field placeholder, and values for a Custom Issue Field. You and your team will be able to tell which Cu...

A Custom Issue Field can be removed from your list of active fields in 2 ways: it can be archived, and then after it is archived, it can be deleted. Archiving a Custom Issue Field will remove the fiel...

You can edit Custom Issue Fields from the Custom Issue Fields page. To get there, navigate to Settings > Workflows > Custom Issue Fields. On this page, click the gear icon to the right of the Cu...

Reordering the list of fields on the Custom Issue Fields page also reorders how they will appear on the Issue details page for every Issue. You can reorder Custom Issue Fields from the Custom Issue Fi...

Please note: you must be an Admin to create and manage Custom Issue Fields. To create a new Custom Issue Field, navigate to Settings > Workflows > Custom Issue Fields. The Custom Issue Fields pa...

Custom Issue Fields allow you to classify Issues using fields made up of a label and a type. The label is where you provide the category of the field (tier, purchase date, country) and the type is whe...

Custom Issue Fields allow you to classify Issues using fields made up of a label and a type. The label is where you provide the category of the field (tier, purchase date, country) and the type is whe...

Before you can use Custom Issue Fields in Power BI, they must first be enabled for reporting in your Helpshift Dashboard. Why are Custom Issue Fields reported with a different name in Power BI? Power ...

Once you’ve enabled Custom Issue Fields for reporting in Power BI, you’ll see them become available in the Custom Issue Fields Mapping page of your Support Analytics report. When you click into th...

Metadata and Custom Issue Fields Metadata is information about your user that is collected from their device by our SDK out-of-the-box, including your end user’s OS type, app version, device type, a...