custom issue

Metadata, Custom Issue Fields, and tags are different ways to represent data in Helpshift. Each of these data types has different functions which you should consider when planning your workflow. Metad...

Please note: you can add a text or drop-down Custom Issue Field to your contact form. You can add Custom Issue Fields to your contact us form by navigating to Settings > App Settings > select yo...

To allow your Agents to edit a specific Custom Issue Field, navigate to Settings > Workflows > Custom Issue Fields. The Customer Issue Fields page displays the list of Custom Issue Fields (CIFs)...

A Custom Issue Field can be removed from your list of active fields in 2 ways: it can be archived, and then after it is archived, it can be deleted. Archiving a Custom Issue Field will remove the fiel...

You can edit an existing Custom Issue Field from the Custom Issue Fields page. To get there, navigate to Settings > Workflows > Custom Issue Fields. The Customer Issue Fields page displays the l...

Reordering the list of fields on the Custom Issue Fields page also reorders how they will appear on the Issue details page for every Issue. You can reorder Custom Issue Fields from the Custom Issue Fi...

Please note: you must be an Admin to create and manage Custom Issue Fields. To create a new Custom Issue Field, navigate to Settings > Workflows > Custom Issue Fields. The Custom Issue Fields pa...

Custom Issue Fields are the powerhouse of your workflow for passing through data from your app – they allow you to organize Issues based on a number of categories using fields made up of a label...

Before you can use Custom Issue Fields in Power BI, they must first be enabled for reporting in your Helpshift Dashboard. Why are Custom Issue Fields reported with a different name in Power BI? Power ...

Once you’ve enabled Custom Issue Fields for reporting in Power BI, you’ll see them become available in the Custom Issue Fields Mapping page of your Support Analytics report. When you click into th...

Metadata and Custom Issue Fields Metadata is information about your user that is collected from their device by our SDK out-of-the-box, including your end user’s OS type, app version, device type, a...