The following FAQ is written for developers. If you are a Support Manager interested in implementing this configuration, please share this article with your developer. To use Helpshift’s REST API to...
custom issue fields
What’s the difference between Metadata, Custom Issue Fields, and tags?
Metadata, Custom Issue Fields, and tags are different ways to represent data in Helpshift. Each of these data types has different functions which you should consider when planning your workflow. Metad...
How do I add Custom Issue Fields to my contact us form?
Please note: you can add a text or drop-down Custom Issue Field to your contact form. You can add Custom Issue Fields to your contact us form by navigating to Settings > App Settings > select yo...