While Helpshift doesn’t offer an in-house error/crash logging plugin, our customers have had success with a number of external tools, including: Crittercism Mixpanel Hockeyapp Crashlytics Sentry...
crash
Why am I getting a “Built without full bitcode” crash on iOS?
If you get a crash with this error in the log on iOS for Unity, make sure the SDK is configured to support bitcode per our Bitcode support documentation. If you see this crash on a Native iOS app usin...
Why does my multi-process Android app crash with a “java.lang.IllegalStateException”?
Does your your application use the Helpshift SDK in two different processes? Do you initialize the Helpshift SDK in both processes? In a multi-process android app (https://developer.android.com/guide/...
Why does my iOS app crash when users try to attach an image?
There are two reasons why an app crash can occur on iOS when users tap the ‘attach’ icon in their support chat. 1. (iOS 6+) The Helpshift SDK uses UIImagePickerController, which supports p...