campaign

How often do device and user properties sync?

Device and user properties sync when the app is backgrounded by the end user or when 60 seconds have passed since the last refresh, whichever comes first. We do a daily background sync of all user pro...

How do I create an A/B Test Group to test content?

With our new User ID API, you can now create A/B test groups so you can try out your Campaign content on a limited audience. Create a Segment of Users Using the User ID filter, you’ll want to input ...

How can I target individual users by User ID?

Sometimes you may just want to create a Campaign to target individual users or a group of select users. It’s great for testing your content in an A/B test or sending out special offers to VIP users....

Guide: Campaigns

Campaigns is an add-on feature. Please reach out to success@helpshift.com to upgrade your plan to include this feature. Campaigns allow you to proactively send a message (in the form of a push notific...

Why aren’t Campaigns available for my app?

You may see the following error message on the Campaigns page of your app, despite having it enabled for your domain: You may also be attempting to create a Campaign, and be unable to select the iOS o...

What are Notification Buttons in Campaigns?

Along with the primary action defined in your Campaign, you have the option to enable a Notification Button which allows you to enable a secondary action when the button is pressed. For example, you c...

What do the different Campaign Actions do?

When users receive your Campaign and tap the notification, an action of your choice will occur. You can choose one of actions below for your Campaign: Launch App: Opens the app on users’ devices Ope...

Should I run Broadcast or Continuous Campaigns?

Campaigns is an add-on feature. Please reach out to success@helpshift.com to upgrade your plan to include this feature. There are two types of Campaigns: Broadcast and Continuous. You’ll want to do ...

What are Campaigns and how do I use them?

Note: There is a limit of 50 user properties that can be configured. Once they’ve been configured there is no way to delete or archive old user properties. The best practice is to test campaigns wit...