Modern designs can help to bring a professional look and feel to your product support operations, as well as an improved user experience. The advent of SDK X brought with it an updated Helpshift chat ...
branding
What is email branding, and how do I set it up?
Email Branding allows you to gracefully represent multiple app or company brands via different email templates. As an example, let’s say your company, Demo, Inc, has two apps, DemoLand and DemoWorld...
How do I create engaging branding for my support emails?
When you edit or create a new email Support Channel in Settings > Email Support, you’ll see the option to enable custom email templates. If you enable a custom template for a given channel, e...
How do I create separate email support channels for the different apps I support?
Many companies have multiple brands and apps and want to create specific support experiences for each one. Creating separate support channels for each of your apps will ensure that users see support e...