autoresponse

How do I set up Autoresponses?

Autoresponses can be used to reassure your users that you’ve received their Issue, or provide relevant information based on Issue criteria. For example, if you have guaranteed SLAs for certain I...

What are Automations, and how should I use them?

Automations allow you to define conditions to trigger an automatic action on a new or open Issue, such as reassignment, resolution, an automated response, and more. Automating these aspects of your ...

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