auto assignment

What are Queues, and how do I use them?

A Queue is a grouping of Issues sorted by end user wait time with a built-in backlog line. Queues can be used in your workflow in a number of ways, as detailed below. This feature may be a good fit f...

Guide: Workflow Management

This guide is designed to walk you through setting up key workflow management features so that when a new Issue comes into your Dashboard, it will automatically be properly categorized and prioritized...