There are two reasons why an app crash can occur on iOS when users tap the ‘attach’ icon in their support chat. 1. (iOS 6+) The Helpshift SDK uses UIImagePickerController, which supports p...
attachment
How do Agents attach files to replies from the Dashboard?
To attach a file, simply click the paperclip icon on the Conversation screen of the Issue Details page. A prompt will appear where you can select and attach the appropriate file. Agents can attach a ...