Does your your application use the Helpshift SDK in two different processes? Do you initialize the Helpshift SDK in both processes? In a multi-process android app (https://developer.android.com/guide/...
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Why does my iOS app crash when users try to attach an image?
There are two reasons why an app crash can occur on iOS when users tap the ‘attach’ icon in their support chat. 1. (iOS 6+) The Helpshift SDK uses UIImagePickerController, which supports p...
How do I update my app icon?
To update your app icon, please do the following: 1. Navigate to the Settings page 2. Scroll down to the App Settings section, then click the name of the app you’d like to update the icon for 3....
Why am I seeing Helpshift’s UI in English despite the SDK language being set to something else in my iOS app?
This can happen if Helpshift is unable to locate the correct localization files in your Xcode project. Please confirm all localization files have been added correctly to the project. If they aren̵...
Why don’t I see push notifications on Android when the app is backgrounded?
Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, ...
How do I use Smart Views & Automations to filter email Issues by app, platform, or language?
Email Issues by nature come with no data aside from the email address of the sender and the text in the message. You can complete the steps below to effectively categorize and organize email Issues us...
How do I use Smart Views to filter web Issues by app, platform, or language?
You may notice when creating a Smart View for web Issues that if you select either Email or Web as a Platform when creating a Smart View, the drop-down to select specific apps or languages will be dis...
How do I create separate email support channels for the different apps I support?
Many companies have multiple brands and apps and want to create specific support experiences for each one. Creating separate support channels for each of your apps will ensure that users see support e...
How do I add my app in Helpshift?
Apps in Helpshift represent each of the products or services you support. For example, if you have two major products, ShiftAzon (for buying travel products) and ShiftAway (for booking travel), where ...
How do I deep link to an FAQ from within the app?
If you would like to link a user to an FAQ and have it open within the app, you can use deep linking. Deep linking is the use of a hyperlink that links to a specific, generally searchable or indexed, ...