account

How do I edit my profile avatar in Helpshift?

Although there is no option to directly edit your personal profile picture in Helpshift, our integration with Gravatar will help you achieve this. To change your profile picture, complete the followin...

How do I manage my Account Settings?

To review and manage your Account Settings, click the profile icon in the bottom left corner on the Dashboard, then click ‘Account Settings’. A pop-up will appear for you to manage your ba...

What do I do if I forgot my account password?

To regain access to your account in the event of a lost password, proceed as follows: 1. Navigate to http://[yourdomain].helpshift.com/login 2. Click the Forgot Password button 3. In the pop-up that a...

How do I change my account email?

To change your email address for your account, you’ll first need to invite a new member with that new email address. To add a new member, navigate to Settings > Organization > Teams, then ...

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