Guide: Salesforce Integration

We updated our Salesforce Integration to a new version on April 23, 2020. To know more about the updates to the current package, refer to What is Salesforce Lightning Messenger Experience enhancement? To incorporate features of the upgraded version, please complete the steps in How do I upgrade to the latest version of the Salesforce Integration? Our Salesforce […]

Guide: Webhooks for Custom Issue Fields

With Custom Issue Fields, you can categorize and route Issues based on specific classifications automatically applied by the SDK when the Issue is created. This enables you to use all of the data available to you about your users from our SDK, including metadata and Custom Data, to automatically assign the Issue to the right […]

What are Helpshift Webhooks, and how do I set them up?

Helpshift Webhooks allow you to set up an integration with a third party service based on Helpshift events. You can use the integration to enable notifications via text, email, or a communication app whenever a Helpshift event occurs. Within the Helpshift Dashboard, you can define the conditions required to receive a notification. From the Helpshift […]

What is Salesforce Lightning Messenger Experience enhancement?

Our Salesforce Integration is now enhanced to be compatible with the Salesforce Lightning messenger guidelines. The new version of the Salesforce Lightning messenger includes: Improvements to the overall structure, color schemes, and typographical. Notification alerts on the Tabs to inform agents about active conversations. Permission Settings: Admins need to enable the ‘Change Data Capture’ permission […]

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