Guide: Salesforce Integration

We updated our Salesforce Integration to a new version on March 12, 2018. To incorporate features of the upgraded version, please complete the steps in How do I upgrade to the latest version of the Salesforce Integration? Our Salesforce Integration allows you to manage your Helpshift Dashboard from directly within Salesforce. You can use the […]

Guide: Webhooks for Custom Issue Fields

With Custom Issue Fields, you can categorize and route Issues based on specific classifications automatically applied by the SDK when the Issue is created. This enables you to use all of the data available to you about your users from our SDK, including metadata and Custom Data, to automatically assign the Issue to the right […]

What are Helpshift Webhooks, and how do I set them up?

Helpshift Webhooks allow you to set up an integration with a third party service based on Helpshift events. You can use the integration to enable notifications via text, email, or a communication app whenever a Helpshift event occurs. Within the Helpshift Dashboard, you can define the conditions required to receive a notification. From the Helpshift […]