Web Support Portal Customization

How do I hide a language from the web support portal drop-down menu?

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we continue to support your use of CSS-based customization until you upgrade from Help Center 1.0 to Help Center 2.0. To hide a language from the drop-down […]

How do I remove the ‘Log in’ link at the bottom of my web support portal?

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not show any Log in link under your web support portal.      Instead, after you upgrade to Help Center 2.0, you must use the Log in button in the top navigation bar on helpshift.com. To remove the login […]

How do I reposition the web support portal’s Contact Us button for desktop browsers?

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we continue to support your use of CSS-based customization until you upgrade from Help Center 1.0 to Help Center 2.0. For UI purposes, you may not want […]

Can I hide or customize my web support portal’s ‘Contact Us’ button?

You can change the look and feel of your Web Support Portal contact us button, change its position on the page, or even hide it completely. Our developer documentation explains in detail how web developers can customize the button using CSS. NOTE      Procedures pertaining to the Contact Us button are changed in Help […]

How do I customize my Web Contact Us form?

To provide a better support experience, we recommend making custom app or brand specific contact forms so you can create unique contact experiences for your users. The workflows to do so differ between Help Center 1.0 (a legacy tool) and Help Center 2.0 (a modern tool). This article describes both tools. Help Center 1.0 Some […]

How do I customize my web support portal?

  DEPRECATION NOTICE      Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools.      However, we continue to support your use of CSS-based customization until you upgrade from Help Center 1.0 to Help Center 2.0. You can customize your web support portal […]

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