Web & Email Support
Email Support
- How do I forward my support emails into Helpshift?
- How do I create separate email support channels for the different apps I support?
- What is email branding, and how do I set it up?
- How do I create engaging branding for my support emails?
- What happens if a user sends multiple emails to the Support alias?
Web Support Portal
Web Support Portal Customization
- How do I remove the arrow and drop-down from the app selection screen in my Web Support Portal?
- How do I remove the ‘Login’ link at the bottom of my Web Support Portal?
- How do I move the Web Portal Contact Us button to the bottom on desktop browsers?
- Can I hide or customize my Web Support Portal’s ‘Contact Us’ button?
- How do I customize my Web Contact Us Form?
Web Chat
User Identity Verification
- What is User Identity Verification, and how do I set it up?
- How do I track and manage my users across different platforms and devices?
- How do I configure the endpoint and my app / Web Chat widget for User Identity Verification?
- How do I test that I have User Identity Verification set up correctly?
- What do I do if my User Identification secret key is compromised?