Web Chat

How do I set up Web Chat to support multiple languages?

Our out-of-the-box Web Chat widget can support 47 languages. The default language is English (en-us). The default language can be changed by your developer using the setLanguage API. To allow your Web Chat widget to adapt to your user’s browser’s language, you can set the default language to ‘All’. Going forward, all Bots will communicate […]

How do I allow my end users to see past conversations?

You can allow your users to see past conversations by enabling conversations history for end users. This gives them the ability to see all conversation messages started from the same device or browser, which helps you build relationships and trust. End users can use this information to refresh themselves on how-to instructions or a promo […]

How do I set up business hours for Web Chat?

You can set up business hours for Web Chat to set expectations with end users by letting them know when your team will be available to help them. To set your Web Chat business hours, navigate to Settings > App Settings > select the app you’d like to configure Web Chat business hours for. On […]

What is the end user experience when users can see their past conversations?

Once the conversations history toggle is enabled, your end users will have the following user experience based on the status of past Issues. If an Issue was resolved, the end user will see a divider between the resolved conversation and the one that took place after. This divider will only appear at the end of […]