The current known causes of blank responses are as follows: Not replying above the “do not reply below this line” statement, as seen in this screenshot: If the email time-stamp text from the previous email is located above the user’s response (sometimes users will delete the “do not reply below this line” statement and everything […]
When videos are embedded on a page that is inside an iframe (embedded on your website), the video is unable to be full-screened. This is an iframe limitation, and Helpshift doesn’t have an out-of-box solution for this. However, your web developer may be able to use the information in this article to customize a solution.
DEPRECATION NOTICE Help Center 2.0 — scheduled for release May 11, 2021 — does not support CSS customization. Instead, it features built-in customization tools. However, we continue to support your use of CSS-based customization until you upgrade from Help Center 1.0 to Help Center 2.0. Have you added any custom CSS to […]