The current known causes of blank responses are as follows: Not replying above the “do not reply below this line” statement, as seen in this screenshot: If the email time-stamp text from the previous email is located above the user’s response (sometimes users will delete the “do not reply below this line” statement and everything […]
When videos are embedded on a page that is inside an iframe (embedded on your website), the video is unable to be full-screened. This is an iframe limitation, and Helpshift doesn’t have an out-of-box solution for this. However, your web developer may be able to use the information in this article to customize a solution.
Have you added any Custom CSS to your Web Support Portal? If so, please check whether you added the ‘overflow: hidden;’ property to the body tag. This tag prevents the page from scrolling, and removing should resolve the issue. To learn more about customizing your CSS, see How do I customize my Web Support Portal?