Translation Memory

Can a bot use multiple languages?

A custom bot can use a variety of languages while engaging with your brand’s end-users.  This flexibility is possible because some bot step types support consuming text templates and variables. Text templates are a Helpshift feature for brands to organize, store, and work with snippets of translated text. Variables are how you can inject personalized […]

What are text templates and how do I use them?

Helpshift includes features for a brand to organize, store, and work with its snippets of translated text. We call this this feature set “text templates.” Text templates serve brands that use multiple languages while supporting a product. When your brand offers product support services in one language exclusively, text templates may not be right for […]

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