Teams

What’s the difference between Teams and Agent Groups, and which should I use?

In Helpshift, you can structure your support organization using Teams, Agent Groups, and role assignments. Teams is designed for large support organizations which are divided into specialized groups. You can give each Team operational independence by defining separate Admins, Supervisors, and Agents for each Team. Some use cases for Teams include: Teams that are split […]

What are Teams, and how should I use them?

Teams is a feature that allows you to maintain a large organizational structure. Each Team consists of different Admins, Supervisors, and Agents. Some use cases for Teams include: Teams that are split up geographically, with each office location being one Team. User management can be controlled by the local Supervisor. Teams that are organized by […]