How do I create and use tags?

Tags are unique values that can be used to organize your Issues to be filtered into Smart Views, populate your Analytics dashboard with useful data to track trends, and serve as a quick way to reference Issue types from the Issues feed. To make the best use of tags functionality, you need to work with your developer to establish what HS-Tags are […]

How do I edit my active tags?

We currently do not offer the ability to edit tags. The easiest way to replace an existing tag is: 1. Create your new Tag 2. Create a Smart View, OR use Advanced Search, to identify all Issues using the old Tag 3. Select all Issues in that search, then use Bulk Actions to tag all […]

Why does nothing happen when I click ‘More’ under the tags list?

When you navigate to Settings > Tag Management > Active Tags, you’ll notice that the Page reveals 50 tags at a time, and a ‘More’ button at the bottom if the list is longer. If you are seeing the ‘More’ button under the tags list, but clicking it doesn’t show additional tags, then you probably […]

How to prevent Spam with Helpshift?

Helpshift provides different methods to manage spam and to prevent the impact of spam on your organization.  This article outlines the methods available in Helpshift to manage spam: Setting up and forwarding email from your brand’s external email address to Helpshift Support Enabling the Helpshift Spam Filter Configuring the Helpshift Email Spam Prevention Tool Setting […]