Understand the appearance of web chat UI elements (SDK X)

Modern designs can help to bring a professional look and feel to your product support operations, as well as an improved user experience. The advent of SDK X brought with it an updated Helpshift chat service for support messaging. More recent look-and-feel changes to the chat service arrived June 15, 2021, with advanced control over […]

SDK X — Preview release overview

ARTICLE FRESHNESS 2021.05.19 AUDIENCE We prepared this material for: well qualified Helpshift administrators software developers with experience using SDKs and APIs FOUNDATIONAL KNOWLEDGE SDK X (pronounced “SDK Ten”) is a next-generation Helpshift software development kit — currently in a preview release — for iOS and Android apps. An SDK-integrated app is an iOS or Android […]

Configure look-and-feel settings for SDK X, Help Center 2.0, web support portals, and web chat

ARTICLE FRESHNESS 2021.05.11 AUDIENCE We prepared this material for well qualified Helpshift administrators. FOUNDATIONAL KNOWLEDGE A Help Center is an in-app destination for customer service engagements and user support, centered around exactly one product or service. Help Center 1.0 is a legacy product — bound to legacy SDKs — that supports upgrading to Help Center 2.0. […]

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