Quick Replies

What are Quick Replies, and how do I use them?

Quick Replies are templated messages that Agents can easily search for and use to reply to end users. These messages include greetings, frequently asked questions, signatures, and more. Agents can easily search for and insert a Quick Reply into an Issue by using the / invocator and searching for the title of the Quick Reply, […]

How do agents invoke Quick Replies?

Background: Quick Replies are macros that can help customer service agents to respond quickly and uniformly to certain kinds of issues. For example, a brand might prepare one set of Quick Replies for issues related to refunds, another set of Quick Replies for issues related to gameplay, and a third set of Quick Replies for issues […]

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