Quick Replies

What are Quick Replies, and how do I use them?

Quick Replies are templated messages that Agents can easily search for and use to reply to end users. These messages include greetings, frequently asked questions, signatures, and more. Agents can easily search for and insert a Quick Reply into an Issue by using the / invocator and searching for the title of the Quick Reply, […]

How does the / invocator for Quick Replies work?

The / invocator allows you to easily pull up Quick Replies from right within the reply window on the Issue details page. The invocator pulls up Quick Replies based on the title of the Quick Reply, and not on any of the text in the body of the Quick Reply. It is best to title […]