Push Notifications

How do I identify whether a push notification is from Helpshift?

All of the notifications generated by Helpshift have an “origin” key in the payload which has a value “helpshift”. You can check for this key value in your notification receive delegate and pass on the payload to Helpshift SDK to handle the notification . Helpshift SDK will take the user to the appropriate landing screen […]

Can I modify push notification titles on iOS?

While Android allows you to customize all strings in a push notification, including title, iOS does not allow push notification titles to be modified. This means that, for iOS, the title of a ‘New Message’ push notification (that is, a notification received when the app is closed or backgrounded) will always appear as ‘[App Name] […]

Why don’t I see push notifications on Android when the app is backgrounded?

Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, in Android, the notifications will populate in the “drawer” but not show a banner. The more technical explanation for this Android feature is that […]

Why are my Android Push Notifications not working?

If you’re having issues with your Android Push Notifications, please review the following troubleshooting points. NOTE: Android push notifications behave differently than iOS push notifications when the app is open in the background. While in iOS, push notifications will appear as banners when the app is backgrounded, in Android, the notifications will populate in the […]

Why are my iOS Push Notifications not working?

If you are encountering difficulty with iOS push notifications, please review the following: First, review our developer documentation for configuring push notifications via Helpshift for iOS against your setup to ensure it’s built correctly. Next, review the detailed push notifications troubleshooting list in our developer documentation. Additionally, please be sure you’ve checked that Push notifications […]