Live Dashboard Notifications

What are Live Notifications?

Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time: The counts for Smart Views The Issues list, updating the feed with new Issues and status changes Items in the Issue detail page: real-time conversations with end-users, internal notes, Issue assignments, and Issue state changes To achieve this, we use […]

What are Growl Notifications, and when do they appear?

A Growl Notification is a Live Notification that appears when an Issue is assigned to your or when the tags of an Issue assigned to you are updated. To activate Growl Notifications, navigate to your user icon in the bottom of the screen, click Account Settings, then under ‘Growl Notifications’ check the box next to […]

How do I turn off Growl Notification sounds?

To turn off Growl Notifications altogether, navigate to Account Settings under your profile icon in the bottom left corner. Disabling Growls will turn off the sounds that go with it. As an additional workaround that does not require disabling any settings, you can use the Chrome browser, right-click on any open Helpshift tabs, and select […]

How do Live Notifications lead to mandatory page refresh?

At times, you’ll see a refresh bar appear on your screen: Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time: The counts for Smart Views The Issues list, updating the feed with new Issues and status changes Items in the Issue detail page: real-time conversations with end-users, internal notes, […]

What does the ‘connecting’ icon mean, and what should I do if I see it frequently?

The ‘connecting’ icon indicates that your Helpshift Dashboard is attempting to reconnect to the Helpshift live update servers after a period of disconnection. This event can happen even if your local connection is up to speed. The underlying cause could be an intermittent quality of service issue with your Internet Service provider, or perhaps an […]

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