At times, you’ll see a refresh bar appear on your screen: Helpshift’s Live Notification system is responsible for automatically updating the following items in near-real time: The counts for Smart Views The Issues list, updating the feed with new Issues and status changes Items in the Issue detail page: real-time conversations with end users, internal […]
Live Dashboard Notifications
What does the message ‘Network connectivity lost, please refresh’ mean, and how does it impact my work?
If you see this message appear, it means we detected a loss in connectivity for a brief period. In most cases, the ‘connecting’ icon disappears automatically, which means that your Helpshift dashboard was able to re-establish live update communication and keep your view fresh. However hard it tries to protect you from disconnections, sometimes the […]