Integrations/REST API

How do I edit my profile avatar in Helpshift?

Although there is no option to directly edit your personal profile picture in Helpshift, our integration with Gravatar will help you achieve this. To change your profile picture, complete the following steps: Sign up for a Gravatar account – remember that you need to register with Gravatar with the email address you use to sign […]

What are Helpshift Webhooks, and how do I set them up?

Helpshift Webhooks allow you to set up an integration with a third party service, such as Slack, PowerBI, a bot engine, and others, based on Helpshift events. You can use the integration to enable notifications via text, email, or a communication app whenever a Helpshift event occurs. Within the Helpshift Dashboard, you can define the […]

How do I access my Helpshift REST API keys?

To access your REST API keys, navigate to Settings > APIs. Your keys will be listed on this page. Clicking the gear icon in the bottom right provides a space for you to add a new key. Please note that adding a new key will automatically disable the old key. For more info on using […]

API Key Management

API stands for application programming interface. Put simply, an API makes it possible for different apps to talk to one another. API keys allow for the actual interaction and exchange of information to occur between multiple apps without having to provide personal information, such as passwords. As an admin, you can safely manage these keys through […]

Webhooks for Custom Issue Fields

With Custom Issue Fields, you can categorize and route Issues based on specific classifications automatically applied by the SDK when the Issue is created. This enables you to use all of the data available to you about your users from our SDK, including metadata and Custom Data, to automatically assign the Issue to the right […]

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