For Agents

Getting Started

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Account Settings

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Custom Issue Fields

What are Custom Issue Fields, and how do I use them?

Tags

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Quick Replies

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Smart Views

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Live Dashboard Notifications

How do Live Notifications lead to mandatory page refresh?
What does the message ‘Network connectivity lost, please refresh’ mean, and how does it impact my work?

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Advanced Search

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Troubleshooting/Known Issues

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Videos & Webinars

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