If you attempt to edit an FAQ that contains broken HTML, you may see a ‘fix incorrect HTML formatting’ error message: This error occurs if you’ve bulk edited and imported FAQs, and during the edit process, inadvertently inserted broken HTML into the answer text. You can fix this error as follows: 1. Export all of […]
You may notice that text formatting changes sometimes after you save an article. For example, line breaks might be added or removed. When you copy formatted text from another source to paste into a knowledge base article, we recommend that your paste operation use Ctrl-Shift-V (Command-Shift-V on a Mac) to strip out any special formatting. […]
Copying formatting from another source and pasting it into the FAQ editor can sometimes add incompatible formatting from the original source. This causes problems when rendering FAQs for end users. To fix any FAQs that may have incorrect text formatting, copy-paste the text as follows: Ctrl/Command+A (PC/Mac select all text) Ctrl/Command+X (PC/Mac cut) Ctrl/Command+Shift+V (PC/Mac […]
The ‘Was this Helpful’ values are cached and updated once per day. If you want to get a more immediate update, you can edit the FAQ and then save the new changes (this can be as simple as removing a space). This will trigger the cache update immediately and display the updated values.
There are a few reasons why you might face formatting issues/errors during the FAQ bulk update. Make sure that you’re following all the guidelines below when preparing your CSV: Column data should be separated by commas. Rows should be separated by line breaks. Strings containing double quotes should have these quotes escaped, or replaced by […]
When attempting to bulk update FAQs, there are several different error messages that may appear during the process. Some universal steps to avoid encountering any of these types of errors are as follows: Do not use Excel or any other non-Unicode compatible document editor to save your CSV. This includes copy-pasting from these types of documents. […]