Billing

What is MAU & how does Helpshift calculate it?

MAU = Monthly Active Users. An MAU is a unique Monthly Active User by device. For example, if you were to open up your Facebook app on your iPhone 30 times in February, the MAU would be 1. Now if you opened up the Facebook app on your iPhone 30 times and you opened up […]

How do I set up a plan and automatic credit card billing?

You can upgrade from a trial as follows: 1. Click the Settings icon in the left navigation bar from the Dashboard, then click ‘Billing’ 2. On the page that appears, click the ‘Add Card’ button. 3. A pop-up will appear where you can enter a credit card for the plan type selected. Enter your credit […]