Billing & Trial Accounts

How does the 21-day trial work?

Our 21-day trial allows you to download and integrate Helpshift into your app. You can request a trial on our website. No credit card or payment is required during this period. At the end of your trial, an Account Manager will reach out to you to set you up with the plan that is best for your support […]

How do I set up a plan and automatic credit card billing?

If you’re currently on the 21-day free trial, you can request a quote from your Helpshift Dashboard as follows: 1. Click the Settings icon in the left navigation bar from the Dashboard, then click ‘Billing’ 2. Click on ‘Activate Helpshift Plan’ 3. Review the plan options available and select the one that is best for your […]

What is MAU & how does Helpshift calculate it?

MAU = Monthly Active Users. An MAU is a unique Monthly Active User by device. For example, if you were to open up your Facebook app on your iPhone 30 times in February, the MAU would be 1. Now if you opened up the Facebook app on your iPhone 30 times and you opened up […]