We understand that personal digital privacy is important to you and your end users. You can use many of our existing features to handle and address inquiries from your end users related to the privacy of their data. For more information about how private data is managed by Helpshift, see What resources does Helpshift offer […]
The materials available on this page are for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any particular question you may have. Europe’s new data protection law, the General Data Protection Regulation (GDPR), was adopted on April 27, 2016. After […]
Helpshift collects select personal information from your end users to provide, operate, optimize, and maintain our services to support your support organization. We collect this information in a few different ways, as listed below. Such information does not necessarily reveal the identity of the users. End user data in our SDKs Name (Optional field, if completed by your […]
Personal data in Helpshift includes all of the Issue details and user information associated with the end user that is stored on Helpshift’s servers. Helpshift provides a set of REST APIs that you can use to automatically create data portability requests per GDPR requirements. Data portability requests are processed on a weekly basis. To initiate […]
You may need to have information about an Issue or end user redacted under the following circumstances: An end user has sent sensitive data in a message to an Agent unknowingly. An end user has attached or uploaded a file with sensitive data to an Issue. An end user has invoked Article 17 of the […]
After your Issue redaction request has been completed, when the end user revisits the conversation screen in your app or in the Web Chat widget, they will see options to submit a new Issue. If the end user data was redacted in addition to the Issue data, they will also be prompted to provide […]
Please see Helpshift’s Privacy Statement by visiting this page: https://www.helpshift.com/privacypolicy/
You can find all of our current plan options on our pricing page. For more information, please contact firstname.lastname@example.org.
If you’re currently on a trial, you can request a quote from your Helpshift Dashboard as follows: 1. Click the Settings icon in the left navigation bar from the Dashboard, then click ‘Billing’ 2. Click on ‘Activate Helpshift Plan’ 3. Review the plan options available and select the one that is best for your team based […]
MAU = Monthly Active Users. An MAU is a unique Monthly Active User by device. For example, if you were to open up your Facebook app on your iPhone 30 times in February, the MAU would be 1. Now if you opened up the Facebook app on your iPhone 30 times and you opened up […]
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