Billing & Trial Accounts

How do I set up a plan and automatic credit card billing?

If you’re currently on a trial, you can request a quote from your Helpshift Dashboard as follows: 1. Click the Settings icon in the left navigation bar from the Dashboard, then click ‘Billing’ 2. Click on ‘Activate Helpshift Plan’ 3. Review the plan options available and select the one that is best for your team based […]

What is MAU & how does Helpshift calculate it?

MAU = Monthly Active Users. An MAU is a unique Monthly Active User by device. For example, if you were to open up your Facebook app on your iPhone 30 times in February, the MAU would be 1. Now if you opened up the Facebook app on your iPhone 30 times and you opened up […]

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