To access your REST API keys, navigate to Settings > APIs. Your keys will be listed on this page. Clicking the gear icon in the bottom right provides a space for you to add a new key. Please note that adding a new key will automatically disable the old key. For more info on using […]
APIs
How do I use the REST API to update Custom Issue Fields when a new message is received from a user?
The following FAQ is written for developers. If you are a Support Manager interested in implementing this configuration, please share this article with your developer. To use Helpshift’s REST API to update Custom Issue Fields during Issue creation, you should use the custom_fields parameter with the PUT /issues resource. This parameter accepts a JSON object […]
How do I use the Analytics API?
Our Analytics API allows you to load your analytics data in a 3rd party BI tool, such as Qlik or Tableau. With this API, you can do the following: Review and compare Helpshift data with data in other databases Do calculations using Helpshift data in programs like Excel Create a variety of flexible reports Share […]
Analytics API Glossary
The following glossary includes all metrics as they are defined in the Analytics API. To learn more about how to use the API, see How do I use the Analytics API? To access the API with your API keys, visit our API portal. Support Metrics API (Metrics per Hour or Day) Metric What does it […]