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Analytics

Getting Started

Guide: Helpshift Analytics
Guide: Power BI 101
Guide: Power BI Reports Overview
How do I use the Analytics API?

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Helpshift Analytics

What can I see in the Analytics Dashboard?
What metrics are available for evaluating Agent performance?
What metrics can I use to analyze my FAQs?
What time do my Analytics metrics update daily?
How do I review or change my time zone setting in the Dashboard?

View all 11 articles >

Power BI: Getting Started

How can I get more out of Helpshift Analytics with Power BI?
How do I install Power BI?
How do I set my time zone in Power BI?
How do I create a custom report in Power BI?
How do I make use of Custom Issue Fields in Power BI?

View all 22 articles >

Power BI: Troubleshooting

How do I install Helpshift Template Apps in Power BI?
Why are certain metrics in Power BI different from the ones in Helpshift Analytics?
Why can’t I see my time zone from within the Power BI report?
Why do some Issue titles get cut off in my data exports?
Why is the ‘resolved Issues’ count in Power BI different from the one in Helpshift Analytics?

View all 6 articles >

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