AI-powered Features

What is the Answer Bot, and how does it work?

Answer Bot is an add-on feature that can be unlocked with an account upgrade. Please reach out to success@helpshift.com to learn more. The Answer Bot is an AI-powered Bot for your web and in-app messaging experience that will automatically respond to the end user’s first question with relevant FAQ suggestions. The end user experience with […]

What is the Identity Bot, and how does it work?

The Identity Bot is a configurable Bot for Web Chat and in-app messaging experiences that will automatically request an end user’s name and / or email address if this information has not been collected previously. If that info is already available on the user’s profile, this Bot will not ask again. The end user experience […]

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