Have a question? Ask or enter a search term.
What is SensAI Predict, and how does it work?
How do I prepare my data for the Predict Model?
How do I add a new Label to an existing Model?
How do I add Predict Labels into Automations?
How do I use Smart Views to filter Issues by Predict label?
View all 12 articles >
What are Custom Bots, and how do I set them up?
What is the Answer Bot, and how do I set it up?
What is the Identity Bot, and how does it work?
How do I use Bots with Time-Based Automations?
How do I assign Issues to a specific Agent, Queue, or Bot?
View all 8 articles >
Videos & Webinars
Video: Helpshift for Retail: Bots
Video: Helpshift for Hospitality: Bots
Video: Helpshift for Banking: Bots
Webinar: Creating Bots to Optimize your Messaging-Based Customer Service
View all 9 articles >