To turn off Pop-up Notifications, follow these steps.
- Navigate to Account Settings under your profile icon in the bottom left corner.
- Under Pop-up Notifications, uncheck the box next to Notify me for updates on my issues. This will turn off the sounds that go with it.
As an additional workaround that does not require disabling any settings, you can use the Chrome browser, right-click on any open Helpshift tabs, and select Mute tab.
To learn more about Pop-up Notifications, see What are Pop-up Notifications, and when do they appear?