You cannot edit a Custom Bot after it is published. To accomplish the same result as editing a published bot, you can follow these steps. Publishing the duplicate bot will automatically replace the existing bot everywhere.

  1. Navigate to Settings > WORKFLOWS > Bots.
  2. Click the Settings icon of the bot you want to duplicate and replace.
  3. Click on Duplicate & Replace.
  4. Update the bot name and nickname accordingly.
  5. Click DUPLICATE AND CONFIGURE BOT.
     
  6. Make the changes to the bot. Click on PUBLISH & REPLACE.
    The Publish & Replace pop-up appears for confirmation.
  7. Click PUBLISH & REPLACE. 
     
    It will automatically disable the old bot and replace it with the new one in all places.

Note:

  • If you duplicate and replace a bot and keep it unpublished, it will appear as a linked bot to the original until it is published.
  • If the duplicate bot already exists, you will not be able to duplicate and replace a bot.
     
  • If you try to disable the original bot without publishing the duplicate bot, its duplicate bot and the workflow will be deleted along with the bot.
     
  • When two or more of your brand's Helpshift administrators attempt to modify a custom bot at the same time, some edits may be lost. We recommend that your administrators work on bots at different times.