When multiple Agents are actively viewing the same Issue, a statement will appear above the reply text box on the Issue details page indicating that one or more other Agents are viewing the same Issue.

‘Actively viewing the same Issue’ is defined as the Agent being in the browser and on the tab where the Issue is located. If an Agent is in the browser but on a different tab, then they will not be shown as viewing the Issue.

To learn more about how to manage Issues in Helpshift, please see How do I review Issues in Helpshift?